Feedback & complaints
What worked and what didn't – both help us. We reply within two working days.
What happens to your message
- 01
You write
Praise, criticism or a complaint – as specific as you can. Pitch number and date help.
- 02
It reaches us
Straight to us – not to a review site.
- 03
We reply
Within two working days, even if the fix takes longer.
During your stay
If something isn't right – a power point, a problem in the toilet block, noise at night – please tell us straight away: during the day at reception or on +45 74 75 51 22, at night via the emergency number on your guest card. Almost everything is quicker to fix on the spot than afterwards.